Klue security incident affects LastPass, customer phone numbers, addresses, and other CRM data leaked

The password management tool LastPass announced that its third-party market intelligence platform Klue experienced a security incident, where hackers stole multiple OAuth tokens held by Klue for various clients (including LastPass) and used these tokens to access LastPass's Salesforce CRM system, potentially leading to the leakage of business contact information and CRM data, including some customers' names, phone numbers, email addresses, home addresses, and support cases.

The official reminder: LastPass's products, services, infrastructure, and customer vaults have not been affected, and Gong system data has not been accessed. LastPass has immediately taken measures, including stopping employee access to Klue, rotating exposed API tokens, conducting a detailed investigation, and collaborating with Klue, Salesforce, and law enforcement, while also sharing threat intelligence with the security community through the TIME team and strengthening future protections. Users should remain vigilant against potential phishing emails, calls, or social engineering attacks that may exploit the leaked information, and remember that LastPass will never ask for the master password; all official communications are sent through trusted channels.